Terms & Condition's
By using this website you agree that you understand the nature of the products and will only purchase them for purposes which are legal. When you purchase products you may request that we send you an accompanying technical data sheet or material safety data sheet for the relevant products. The data sheets are provided by the individual manufacturers of the products that we sell and you may also contact the manufacturer directly to obtain this information.
All goods remain the property of Bodicraft Supplies Ltd until payment is received in full.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact our shop before placing an order with us either by telephone on 01923 444 677 or email firstname.lastname@example.org
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. Please see our delivery charges.
Mixed Paint Terms & Conditions
When ordering mixed colours we mix to specific manufactuerers codes and there for no responsibility can be made for mismatches as this could be from circumstances out of our control.
It is important that you know that we cannot accept returns or refunds for specially mixed or tinted paint colours once purchased, whether they have been opened or not. This is because each colour is made to order and therefore cannot be restocked.
To comply with the EU directive 2004/42/EC you may only purchase 2K products if you intend to use them for industrial or agricultural uses and not for automotive purposes as this is now illegal.
Bodicraft Supplies Ltd can not be held liable for any incidents, legal proceedings and other repercussions if you use any of our 2K products for automotive purposes or any purposes which may be illegal in the territory in which you use them.
We trust our customers to be honest and fair and as such we are able to sell you 2K products in good faith but you must be aware that using them in an automotive context is illegal.
Placing an order:
You can place orders directly through our web shop by email. When placing an order through the web shop please make sure you fill in all the correct information when checking out.
Please note telephone orders are accepted and once invoice has been completed and delivery details checked with courier we will contact you again to ask for BACS payment only. This is prevent from fraudulent transactions.
No responsibility can be made for incorrect information made by you.
Please check: names, addresses, and house numbers correctly as this is the information we have to proceed and ship your order.
We use Parcel2Go for our deliver on courier services.
Our deliveries will only be delivered Monday to Friday.
Our flat rate delivery is charged at £4.95 + VAT on all orders under 20KG within delivery restrictions.
Free delivery on orders over £100.00 on goods before the VAT rate.
Over 20kg orders are charged at £12.95 + VAT within delivery restrictions.
A signature is required for all orders that are being delivered by a person over the age of 18. Fail to do so will result in the courier company sending the parcel back to us and a re-deliver charge will apply if you wish the parcel to be sent back to you.
We aim to dispatch all orders within 1-2 days.
There will be times when we are out of stock of particular stock lines but you will receive an email or phone call from a member of staff advising you of a timescale.
Once your order has been dispatched you will receive an automated email confirmation.
You will be able to track your delivery through Parcel2Go with the tracking number provided to you when your order is shipped.
Cancellation of orders:
If you wish to cancel your order you can notify us by email or telephone to email@example.com before we have dispatched the goods to you or if goods have already been dispatched you can return item through the normal returns policy (charges apply).
We are unable to ship any of our products outside of the United Kingdom. [Including All Channel Islands]
Alternative delivery address:
We will only ship to an alternative address if the address supplied is a recognised address by our courier service .
Banks will not guarantee funds on deliveries made to addresses differing from the billing details held by them.
This is to help protect us and you against fraudulent on-line transactions.
Out of stock items:
Although our aim is 100% order fill there may be occasions when we are waiting for stock to arrive or there is a back order situation from our
If this is the case then you will be contacted by one of the staff by email or telephone with the information you provide when checking out and will
be giving advice on when the item will be back in stock. Alternatively if you wish you will be given a full refund.
Otherwise any zero stock items will be sent just as soon as we receive them. (Usually within 24-48 hours) if we fail to receive any instructions
How to Return an Item:
Your item must be in its original packaging condition to be returned.
You must return the item within 14 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund stating a reason for your return
2. Once we have approved your return you must return your package to:
Bodicraft Supplies Ltd
1 Chalk Hill
3. Include in your package a signed letter stating the reason for your return and a copy of the original receipt.
4. For all returns the customer must pay for return shipping costs.
All items are subject to a 15% restocking fee, this will be deducted from your refund.
We also do not refund the original shipping or return costs that you paid on the order.
All shortages or discrepancies must be reported within 7 days of delivery.
DISCLAIMER & LIMITATIONS OF LIABILITY
Bodicraft Supplies Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Bodicraft Supplies Ltd shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Bodicraft Supplies Ltd or any of its members, agents, directors, employees or otherwise) for any indirect
special or consequential loss or damage costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted to the site and will take effect immediately. You should, therefore, read the terms and conditions each time you access this website.
The material and information contained in this website is not aimed at, or meant to be viewed by, persons other than those in the United Kingdom.
Any person who chooses to access this website from other locations is responsible for compliance with applicable local laws.